Management of knowledge in the COVID-19 time based on the standard ISO 9001:2015

Abstract

The objective of the research was to review knowledge management in the days of COVID-19 based on the ISO 9001: 2015 Standard in the chemical industries, Maracaibo municipality, Zulia state - Venezuela. It was sustained under the postulates of Aja (2002), Botero (2007), Boronat, Villar and Puig (2008), Kucza (2001), King (2009), Paniagua (2007), among others. It was defined as a feasible, positivist project, scientific research, descriptive analytical, confirmatory, explanatory, with a non-experimental, cross-sectional and field design. Using a questionnaire as an instrument for data collection, consisting of 64 items, 5 response alternatives, Likert scale, applied to 10 managers in the industrial sector, validated by 5 experts. To measure its reliability, it was subjected to a pilot test of 6 managers, yielding a result of 0.94 according to the Cronbach’s Alpha Coefficient, considered very reliable. The conclusions showed that companies in the industrial sector of the Municipality of Maracaibo during these times of pandemic use knowledge management moderately as a tool to generate added value for their organizations and to propose actions aimed at countering the possible scenarios to be presented by the expansion of the virus among their workers.